FRITZ!Box 4020 Service - Knowledge Base

FRITZ!Box 4020 Service

Accessing the FRITZ!Box over the internet

You can set up secure access to your FRITZ!Box over the internet. This way you can access the FRITZ!Box's call list as well as documents and media files in FRITZ!NAS or configure settings in the FRITZ!Box user interface.

To protect you against unauthorized access, internet access to the FRITZ!Box is possible only via an encrypted HTTPS connection (Hypertext Transfer Protocol Secure) and requires the entry of a user name and password.

Requirements / Restrictions

  • The FRITZ!Box must establish its own connection to the internet using a modem (for example a DSL or cable modem).
  • The FRITZ!Box must obtain a public IPv4 address or an IPv6 address from the internet service provider.

    Important:When used on an internet connection with DS-Lite tunnel, the FRITZ!Box is only accessible over IPv6 and not over IPv4. If a DS-Lite tunnel is enabled, this is displayed under "Connections" on the "Overview" page of the FRITZ!Box user interface.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

1 Preparations

Creating a MyFRITZ! account and setting it up in the FRITZ!Box

Maintaining a permanent internet connection

  1. Click "Internet" in the FRITZ!Box user interface.
  2. Click "Account Information" in the "Internet" menu.
  3. Click "Change connection settings".
  4. Enable the option "Maintain permanently (recommended for flat rates)". If the option is not shown, then the FRITZ!Box is already permanently connected to the internet.
  5. Click "Apply" to save the settings.

2 Using MyFRITZ! to access the FRITZ!Box

  1. Call up myfritz.net in a web browser.
  2. In the corresponding fields, enter the email address and MyFRITZ! password you used to register with MyFRITZ!, and click "Log In".

    Fig.: Logging into myfritz.net

  3. Solve the CAPTCHA.
  4. In the MyFRITZ! device overview, click on the FRITZ!Box you want to access.
    • You will now be redirected to the MyFRITZ! home page of the FRITZ!Box.
  5. If the web browser says that the connection is not trusted or not safe, confirm the security warning as follows:

    Note:The connection to the FRITZ!Box does not pose a security risk. The web browser only displays this warning because the FRITZ!Box's individual security certificate is unknown to third party organizations that validate certificates.

    • Google Chrome: "Advanced > Proceed to [...].myfritz.net (unsafe)"
    • Mozilla Firefox: "Advanced > Add Exception... > Confirm Security Exception"
    • Microsoft Edge: "Continue to this webpage (not recommended)"
    • Microsoft Internet Explorer: "Continue to this website (not recommended)"
    • Apple Safari: "Continue"
  6. Enter the password that you entered when setting up your MyFRITZ! account for the FRITZ!Box user and click "Log In".

The MyFRITZ! home page for your FRITZ!Box is now called up and you can access the Call List, messages on the FRITZ!Box answering machine, FRITZ!NAS contents as well as the FRITZ!Box user interface.