FRITZ!Box 6490 Cable Service - Knowledge Base
"Update" menu is missing from the FRITZ!Box user interface
The latest FRITZ!OS cannot be installed. The menu option "Update" is missing in the "System" area of the FRITZ!Box user interface, and the wizard also does not does not offer any options for installing an update.
1 Only the cable provider can update
If the "Update" menu is not available, then your FRITZ!Box was provided by your cable provider. The cable provider automatically installs new FRITZ!OS for these devices. It is therefore not possible or necessary to install an update using the FRITZ!Box user interface. Refer to your provider for information on the new FRITZ!OS version and possible dates.
You can only install the latest FRITZ!OS yourself if you purchased a FRITZ!Box 6490 with the article number 20002778 in a store.