FRITZ!Box 7340 – Service - Knowledge Base

FRITZ!Box 7340 – Service

Push service mails are not sent

Although the push service was configured according to our guide, the FRITZ!Box does not send any emails with connection data, usage data, configuration data, no messages from its internal answering machine, and no faxes from its internal fax server. One of the following error messages is displayed in the event log of the FRITZ!Box:

  • "Email delivery failed: SMTP server reports [...]"
  • "Email delivery failed: TCP error"
  • "Sending of an email message failed. Reason: authentication error."
  • "Sending of an email message failed. Reason: TCP error."

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

1 Adjusting the email account settings

Many providers use special security mechanisms to protect their email accounts that prevent push service mails from being sent:

Adjusting your Google account settings

Adjusting your Microsoft account settings

Adjusting your Apple account settings

2 Enabling POP3 download in your email account

For the push service, you must use an email account with a POP3 email server:

  • Enable POP3 download in your email account settings. Refer to your email provider for information on how to set it up.

3 Correcting email account information in the FRITZ!Box

This error is often caused by incorrect email account information, for example an incorrect password. Therefore, enter this information again:

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Push Service" in the "System" menu.
  3. Click on the "Sender" tab.
  4. Enter your email address and password.
  5. Click "Account Information - Additional Settings".

    Note:In most cases, the FRITZ!Box automatically fills in the following information. With smaller local providers, you have to enter it yourself. Refer to your email provider for the required information.

  6. Enter your user name and the name of your email provider's SMTP server.
  7. If the server cannot be reached over port 25, enter the port used by the server to communicate, for example 587 (see fig.).
  8. If the server supports SSL, enable the option "This server supports a secure connection (SSL)".

    Fig.: Entering account information for push service

  9. Click "Apply" to save the settings.
  10. Click "Test Settings" to test whether you entered the account information correctly.

    Important:Save the settings first and then click "Testing Push Service" or "Test Settings". Otherwise, the data will not be adopted correctly.

4 Contacting your provider

If the test email was not sent, then your account information is incorrect or there is a problem with your provider:

  • Contact your email provider.