FRITZ!Box 7360 – Service - Knowledge Base

FRITZ!Box 7360 – Service

FRITZ!Fon displays the message "Correct password?"

When you attempt to receive e-mails on your FRITZ!Fon, the telephone displays the message "Correct password?" and you do not receive your e-mail.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Adjusting your Google account settings

With Google, in some cases this message is displayed even though you entered the correct account information:

Note:For further information, refer to the Google Accounts Help Center and search for "Password incorrect".

  • If you enabled the 2-step verification method for your Google account, generate an application-specific password for the FRITZ!Box and use it to log on,

2 Correcting the e-mail account information

  1. Click "DECT" in the FRITZ!Box user interface.
  2. Click "Web Services" or "Internet Services" in the "DECT" menu.
  3. Click the button (Edit) for the relevant e-mail account.
  4. Enter your complete e-mail address in the "E-Mail address" field.
  5. Enter the password for your e-mail account.
  6. If the FRITZ!Box does not automatically fill in the information, also enter the name of your provider's POP3 server.

    Example:
    For Google enter "pop.googlemail.com" for the POP3 server.

  7. Enable the option "This server supports a secure connection (SSL)" if necessary.
  8. Click "OK" to save the settings.

3 Contacting your provider

  • Contact your e-mail provider.