FRITZ!Box 7360 – Service - Knowledge Base

FRITZ!Box 7360 – Service

Blue screen when using FRITZ!VPN

When FRITZ!VPN is installed on your computer, you often get a blue screen when the computer wakes up from standby mode ("Suspend-To-Disk", "Hibernate").

Simply proceed as described below. After each measure, check whether the issue persists.

1 Installing the latest Windows updates

  • Install all available Windows updates including the latest service pack for your Windows version. You can find information on download and installation on the Internet at www.microsoft.com.

2 Installing the latest software for network adapters

  • Install the latest device drivers or the latest software for all LAN and wireless network adapters available on your computer according to the manufacturer's instructions.

    Note:Often the Windows Update does not offer all of the latest device drivers. Therefore, use the drivers from the manufacturer's website (for example Intel, Broadcom, Realtek). You can find drivers for the FRITZ!WLAN Sticks in our download area.

3 Uninstalling FRITZ!VPN

Windows 8:

  1. Press the keyboard shortcut "Windows key" + "X" and select "Control Panel" from the context menu.
  2. Click "Programs" and then "Programs and Features".
  3. Double-click on the entry "FRITZ!VPN".
    • The "Programs and Features" window opens.
  4. Answer the question "Are you sure you want to uninstall FRITZ!VPN?" in the "Programs and Features" window with "Yes".
  5. Restart your computer.

Windows 7:

  1. In Windows, click "Start" and then "Control Panel".
  2. Select "Category" from the drop-down list "View by:" (top right) in the "Control Panel" menu.
  3. Click "Uninstall a program".
  4. Double-click on the entry "FRITZ!VPN".
    • The "Programs and Features" window opens.
  5. Answer the question "Are you sure you want to uninstall FRITZ!VPN?" in the "Programs and Features" window with "Yes".
  6. Restart your computer.

4 Installing the latest version of the FRITZ!VPN software

  1. Call up our VPN service page in a web browser.
  2. Download the FRITZ!VPN software.

    Important:Separate versions of the FRITZ!VPN software are available for Windows 8.1 / 8 / 7 (64-bit or 32-bit).

  3. Install FRITZ!VPN on the computer that is supposed to establish a VPN connection to the FRITZ!Box.

5 Restarting the computer

  • Restart your computer.