FRITZ!Box 7390 – Service - Knowledge Base

FRITZ!Box 7390 – Service

Wireless environment continuously displays "Please wait a moment..."

When searching for other wireless networks in the vicinity under "WLAN > Radio Channel", the FRITZ!Box continuously displays the message "Please wait a moment...". The current allocation of channels in the wireless environment is not displayed.

Cause

  • The web browser does not correctly display the FRITZ!Box user interface because it mixes current data from the user interface with data from its cache originating from a time before the FRITZ!Box's FRITZ!OS was updated.

1 Clearing the cache of your web browser

  • Clear the cache of your web browser:
      • Google Chrome
        1. Click the button (Customize and control Google Chrome) on the top right of Chrome.
        2. Click "More tools" and then "Clear browsing data...".
        3. Select "the beginning of time" in the "Clear browsing data" window.
        4. Select "Cookies and other site and plugin data" and "Cached images and files".
        5. Click "Clear browsing data".
      • Mozilla Firefox
        1. Click the (open menu) button on the top right of Firefox.
        2. Click "History" and then "Clear Recent History".
        3. Select "Everything" and click "Clear Now".
      • Microsoft Edge
        1. Click the button (More actions) in the top right corner of Edge and then click "Settings".
        2. Click "Choose what to clear" under "Clear browsing data".
        3. Enable the option "Cached data and files" and click "Clear".
      • Microsoft Internet Explorer
        1. Click the button (tools) on the top right of the Internet Explorer.
        2. Click "Internet Options" and then "General".
        3. Click the "Delete" button.
        4. Enable the option "Temporary Internet files" and click "Delete".
      • Apple Safari
        1. Click "Safari" in Safari's menu bar and then click "Preferences".
        2. Click "Advanced" in the settings and enable the option "Show 'Develop' menu in menu bar".
        3. Click "Develop" in the menu bar and then click "Empty Caches".
        4. Click "Safari" in the menu bar and then click "Reset Safari".
        5. Click the "Reset" button in the next window.