FRITZ!Powerline 540E – Service - Knowledge Base
- FRITZ!Box 7590
- FRITZ!Box 7560
- FRITZ!Box 7490
- FRITZ!Box 7430
- FRITZ!Box 7390
- FRITZ!Box 7360
- FRITZ!Box 7340
- FRITZ!Box 7330
- FRITZ!Box 6890 LTE
- FRITZ!Box 6840 LTE
- FRITZ!Box 6820 LTE
- FRITZ!Box 6591 Cable
- FRITZ!Box 6590 Cable
- FRITZ!Box 6490 Cable
- FRITZ!Box 5490
- FRITZ!Box 4040
- FRITZ!Box 4020
- FRITZ!Box 3490
- FRITZ!Box 3390
- FRITZ!Box 3370
- FRITZ!Box 3272
Push service mails are not sent
Although the push service was configured according to our guide, FRITZ!Powerline does not send any emails with connection and usage data. One of the following error messages is displayed in the event log of FRITZ!Powerline:
- "Email delivery failed: SMTP server reports [...]"
- "Email delivery failed: TCP error"
- "Sending of an email message failed. Reason: authentication error."
- "Sending of an email message failed. Reason: TCP error."
1 Adjusting the email account settings
Many providers use special security mechanisms to protect their email accounts that prevent push service mails from being sent:
Adjusting your Google account settings
Adjusting your Microsoft account settings
Adjusting your Apple account settings
2 Enabling email sending in your email account
Some providers require you by default to use webmail instead of allowing you to use email clients to send email:
- Enabling use of external email client in your email account
Note:With some providers, you can enable this in the settings for POP3/IMAP access.
3 Correcting email account information in the FRITZ!Box
This error is often caused by incorrect email account information, for example an incorrect password. Therefore, enter this information again:
- Click "System" in the FRITZ!Powerline user interface.
- Click "Push Service" in the "System" menu.
- Click the "Configure Push Service" link. If the link is not shown, click on the "Sender" tab.
- Enter your email address and password.
- Click "Account Information - Additional Settings".
Note:In most cases, the FRITZ!Box automatically fills in the following information. With smaller local providers, you have to enter it yourself. Refer to your email provider for the required information.
- Enter your user name and the name of your email provider's SMTP server.
- If the server cannot be reached over port 25, enter the port used by the server to communicate in the "Port" field, for example 587.
- If the server supports SSL, enable the option "This server supports a secure connection (SSL)".
- Enable the option "Test email sending after adopting the settings". If the option is not available, the test email will be sent automatically.
- Click "Apply" or "Next" and follow the wizard's instructions.
- Now FRITZ!Powerline sends a test email to your email account.
4 Contacting your provider
If the test email was not sent, then your account information is incorrect or there is a problem with your provider:
- Contact your email provider.